The warranty guide
Travelpro Warranty: What's Covered and How to File a Claim
Independent guide. Not affiliated with or endorsed by Travelpro. Check Travelpro's current warranty terms before you file.
Last checked
Is it covered? (quick verdict)
Travelpro lists several warranties by product line [S1]:
| Line | Term | Source |
|---|---|---|
| Core collections | "Built For A Lifetime" limited warranty | S1 |
| Retailer-specific and older core collections | Limited lifetime | S1 |
| Lines sold at some discount retailers | 10 year limited | S1 |
| Roadtrip Duffel | 5 year limited | S1 |
| Essentials and other accessories | 1 year limited | S1 |
| FlightCrew 5 / Pilot 5 (aviation professionals) | 3 year / 5 year commercial use | S1 |
- What is covered: defects in materials and workmanship affecting wheels, zippers, extension handles and carrying handles [S1].
- Who: the original purchaser or gift recipient [S2].
- Remedy: repair or replacement at Travelpro's discretion [S1]; replacement if repair is not possible [S6].
- Key exclusions: normal wear and tear, plus abrasions, scratches, dents or stains that do not impair function [S2]; abuse and mishandling [S4]. Airline or carrier damage is handled under the Trusted Companion promise, whose length varies by collection [S1].
Before you file: checklist
- [ ] Proof of purchase: required [S2, S4]. The claim form accepts a physical receipt, online purchase order, or product registration made within 120 days of purchase [S4].
- [ ] Style number and PO number: the form requires both and says the correct numbers are needed. They are on a white or black tag inside the main compartment [S4].
- [ ] Two photos: a close-up (the form suggests 4-5 inches from the issue) and a full-bag shot (about 2 feet away) [S4].
- [ ] Registration: not required for the basic warranty; registering within 120 days helps expedite Trusted Companion coverage [S2].
- [ ] Authorized seller: Not stated by Travelpro as a requirement. S1 names retailers as examples only; the form asks where you bought (Travelpro.com, outlet, authorized retailer store or gift program, with separate forms for Aviation, Costco, Platinum Legacy and Amazon) [S1, S4].
- [ ] Location: the form's offer is for the lower 48 US states only, excluding Hawaii, Alaska and Puerto Rico [S4].
What a claim can cost
| Item | What Travelpro says | Source |
|---|---|---|
| Shipping to Travelpro | Shipping to a repair facility is covered if you registered within 120 days; otherwise the purchaser pays [S2]. | S2 |
| Return shipping | Travelpro covers shipping the repaired or replacement bag back to you [S2]. If an authorized repair center finds the issue is not covered, its quote (which may include return shipping) is at the customer's expense [S4]. | S2, S4 |
| Fees, deposits, card holds | "A shipping fee may apply for all warranty replacement orders" [S4]. No deposit or card hold stated. | S4 |
| Replacement vs repair | Travelpro may decide an issue is repairable and send parts; a replacement may not be identical and does not extend or restart the warranty period [S4]. Liability is limited to the purchase price [S2]. | S2, S4 |
| Non-warranty repair charges | Parts can be ordered as a non-warranty request; availability is not guaranteed [S4]. | S4 |
How to file, step by step
- Check which warranty applies to your line on [S1].
- Open Travelpro's claim form ("Submit a Repair") [S1]. It redirects to a Jotform form [S4]. Pick where you bought and "File Warranty Claim" [S4]. Aviation products use a separate form with the same requirements [S5].
- Enter contact details, collection, style and PO numbers, the issue and purchase date, upload the two photos and proof of purchase, and submit [S4].
- Alternative: the Roundtrip warranty page describes dropping the bag at an authorized repair center with proof of purchase [S2]. Customer Care is listed at 1-800-741-7471 [S6].
How long does it take?
What Travelpro states: the claim form says claims "may have a response time of 1-2 business days", handled in order received during business hours, weekends and holidays excluded [S4]. Repair and replacement times: Not stated by Travelpro.
Customer reports, not verified:
- One consumer-advocate column dated 4 March 2026 described a handle claim on a 1998 Platinum bag: Travelpro first said parts were no longer made, then agreed to send a replacement suitcase after the advocate got involved [S3].
Common reasons claims are denied
- Cosmetic damage and normal wear, such as abrasions, scratches, dents and stains that do not impair function [S2, S4].
- Abuse, mishandling or accidental damage [S4].
- Airline or carrier damage: Travelpro says to report it to the carrier [S4]; the Trusted Companion promise applies instead, if the bag was registered within 120 days [S1], and its length varies by collection [S1].
- Commercial use of leisure luggage, which the form says voids the warranty [S4].
- Outside damage, which the form says is deemed unrepairable and not a manufacturer defect [S4].
- Missing proof of purchase, required for all claims [S4].
Before you buy or if your claim is denied
Terms range from 1 year to lifetime, so check your line. Keep the receipt. If denied, ask what is missing.
Sources
- Travelpro, Luggage Guarantee & Warranties. https://www.travelpro.com/pages/warranty. Accessed 2026-11-05. Brand page.
- Travelpro, Roundtrip Warranty. https://travelpro.com/pages/travelpro®-roundtrip®-warranty. Accessed 2026-11-05. Brand page.
- Elliott Report, "Why won't Travelpro repair my carry-on bag", 4 March 2026. https://www.elliott.org/the-troubleshooter/why-wont-travelpro-repair-my-carry-on-bag-i-have-a-lifetime-warranty/. Accessed 2026-11-05. News.
- Travelpro leisure warranty claim form (reached from https://travelpro.com/pages/warranty-repair). https://form.jotform.com/251975887949182. Accessed 2026-11-05. Brand claim form.
- Travelpro Aviation claims form. https://form.jotform.com/252054483513150. Accessed 2026-11-05. Brand claim form.
- Travelpro, Other Warranties. https://www.travelpro.com/pages/other-warranties. Accessed 2026-11-05. Brand page.